Salik Services Catalog

Purchase a Salik Tag

This service enables you to purchase a Salik tag online and create a new Salik account at same time. If you already have an account, your tag and vehicle will be added to the same account.

 

Eligibility

 

Individuals who own vehicles registered in the UAE with private and motorcycle plates are eligible to benefit from this service.

 

 

Required documents

 

  1. Mobile number (To be used for all Salik communication)

  2. Vehicle ownership card.

 

 

Average processing time

 

Instantly

 

 

Ways to apply

 

 

Salik Website at www.salik.gov.ae

 

 

What you will get

 

 

Purchase a Salik Tag online and activate it instantly.

 

 

Service fees

 

The total cost of a Salik tag purchased online is 120 AED. This includes:

  • 50 AED Salik tag

  • 50 AED for the prepaid toll balance added to the customer’s Salik account upon tag activation

  • 20 AED for delivery charges.

 

 

Validity

 

Permanent

 

 

Terms and Conditions

 

  • The customer can pass through Salik gates once he receives an SMS confirming the successful payment. Once received, the tag must be installed correctly on the windscreen to avoid violations.

  • Only the vehicle details from the Vehicle ownership Card are required to purchase a tag online.

  • The customer receives his Salik tag within five (5) working days after receiving an SMS confirming the successful payment.

  • A courier company delivers the tag to the customer at the shipping address specified during the purchase. Some areas of the UAE are outside the courier’s company operation zone. Please check the non-delivery areas list.

  • Salik tag is activated upon receipt of the SMS confirming the successful payment.

  • Online tag purchase is currently not available to Fleet or Corporate customers. Please contact Salik on 800 Salik (72545) to enquire about Fleet or Corporate services.

 

 

Process

 

Through Salik website

  • The customer enters the required details.

  • The customer verifies the mobile number through SMS. A one-time password is sent via SMS to the specified mobile number.

  • The customer provides the shipping address.

  • The customer proceeds to the online payment to complete it and receives an SMS confirming the successful payment.

 

 

Process Time:

 

Instantly

 

 

FAQs

 

 

Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Purchase a Tag

 

 

 

Recharge a Salik Account Online

 This service enables you to recharge your Salik account using credit cards through ePay and mPay mobile applications.

 

Eligibility

 

All customers, who have Salik accounts, are eligible to apply for this service.

 

 

Required documents

 

 

This service has no required documents.

 

 

Average processing time

 

Instantly

 

 

Ways to apply

 

 

ePay website

mPay website

Salik App

 

 

What you will get

 

 

Recharging Salik account.

 

 

Service fees

 

 

Value of the added balance (no extra fees)

 

 

Validity

 

 

This service has no validity

 

 

Terms and Conditions

 

 

  • To use the mPay service, the customer must log in to the mPay website and create an account for this service

  • To use the ePay service, the customer must have an e-account on Salik website or mobile application.

 

 

Process

 

 

Through ePay website:

  • The customer logs in using the username and password

  • The customer clicks on the recharging tab

  • The customer enters the required payment details

  • Once the recharge is done, the Salik balance will be updated.

Through mobile application:

  • The customer downloads the Smart Salik Application

  • The customer logs in using the username and the PIN code

  • The customer chooses the recharge option from the list of content

  • The customer chooses ePay

  • The customer enters the required details

  • The customer chooses the desired balance

  • The customer clicks on “next”

  • The following message appears on the screen: “Your Salik account number “a1” was recharged electronically. Your new balance is “a3” AED. Thank you.”

Recharging through mPay (an electronic channel that allows the customer to recharge the Salik account balance using the registered mobile number):

  • The customer logs in using the email and password

  • The customer clicks on the recharge tab

  • The customer enters the required payment details

  • Once the recharge is done, the Salik balance will be updated.

 

 

Process Time:

 

 

Instantly

 

 

FAQs

 

 

Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Recharge

 

 

 

 

Apply for Adding a New Vehicle to Salik Account

All customers who have Salik accounts are eligible to apply for this service.

 

Eligibility

 

All customers who have Salik accounts are eligible to apply for this service.

 

 

Required documents

 

 

Through online channels

  1. Salik tag number

  2. Date of purchasing Salik tag

  3. Copy of the vehicle registration card (Front and back sides)

  4. Traffic file number

 

Through centers:

  1. Pink Copy Application stating the tag number, plate number and tag purchase date (Customer's copy)

  2. Copy of the vehicle registration card (Front and back sides) i.e. Traffic code number(T.C Number), Plate number and Vehicle details

  3. Valid Trade License for companies

  4. Valid Emirates ID.

 

 

Average processing time

 

 

  1. Website: instantly

  2. Mobile application: instantly

  3. Centres: 10 minutes

  4. Salik Call Cent: instantly

 

 

Ways to apply

 

 

Website

 

 

What you will get

 

 

Adding new vehicle to current Salik account.

 

 

Service fees

 

 

This service is free.

 

 

Validity

 

 

This service has no validity.

 

 

Terms and Conditions

 

 

  • The customer must register on Salik website

  • The vehicle must be listed on the traffic file of the customer

  • Online registration is available only for UAE registered vehicles. All other vehicles will be registered offline through a form filled when buying the tag that is activated within 10 days from its purchase date but can be used to drive through Salik gates immediately.

  • Customers with online accounts have to sign in and use the "Add a Vehicle" form instead.

 

 

Process

 

 

Through website and mobile application

  • The customer logs in using the username and password

  • The customer chooses the vehicles section

  • The customer enters the traffic file number, the details of the plate, the mobile number and the vehicle’s details

  • Once the vehicle is added, the customer can easily make future changes by logging in to the website and choosing the vehicles section.

Through service centre

  • The customer presents the traffic file number, the details of the plate, the mobile number, the vehicle’s details and Salik tag number

  • The vehicle will be added to the customer Salik account.

Through Salik self service on Salik call centre

  • The customer needs to provide on call the following details: the traffic file number, the details of the plate, the mobile number, the vehicle’s details and Salik tag number.

  • The vehicle will be added immediately to the customer Salik account.

 

 

FAQs

 

 

Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Activate a Tag

 

 

 

 

Apply for Amending Salik Account Data

This service enables you to update the mobile number registered on your Salik account.

 

Eligibility

 

All owners of Salik accounts are eligible to apply for this service.

 

 

Required documents

 

 

For individuals

  1. Vehicle registration card

  2. Valid Emirates ID

For companies

  1. Vehicle registration card

  2. Valid Emirates ID

  3. Valid Trade License

  4. Letterhead with company stamp

 

 

Average processing time

 

 

  • Mobile Application: instantly

  • Salik Website: instantly

  • Salik Customer Service Centers: 10 minutes

  • Call Center: instantly

 

Ways to apply

 

 

Website

 

 

What you will get

 

 

Updating the mobile number registered on Salik account.

 

 

Service fees

 

 

This service is free.

 

 

Validity

 

 

This service has no validity.

 

 

Terms and Conditions

 

 

Customers can update their mobile information only through online channels.

 

Process

 

 

Through website and mobile application

  • The customer logs in to the website or the application using the username and password

  • The customer chooses the tab of "personal profile details"

  • The customer updates the desired details.

Through Salik customer service centers

  • The customer heads to the service centres and requests the update of the Salik account details

  • The details are updated.

Through call center

  • The customer contacts the call centre on the following number: 800-72545

  • The customer provides the call centre employee with the information to be updated.

Through Salik self service on Salik call center

  • The customer logs in using his Salik account and PIN number

  • The customer chooses "updating details" to insert the desired updates.

 

 

FAQs

 

 

Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Contact Us

 

 

 

 

Apply for the Exemption from Salik Fees

This service enables you to request the exemption from paying Salik fees.

 

Eligibility

 

Customers of determination (autistic patients, customers with visual, mental and physical disabilities) are eligible to apply for this service.

 

 

Required documents

 

 

New Application

  1. Copy of Valid vehicle’s registration card of the People of Determination or one of the relative from 1st or 2nd degree

  2. Copy of Valid Emirates ID card (for applicant)

  3. Copy of Valid People of Determination ID card issued by Ministry of Community Development OR Sanad card issued by Community Development Authority

  4. RTA commitment application form (if the applicant cannot drive)

Renewal

  1. Copy of Valid vehicle’s registration card of the People of Determination or one of the relative from 1st or 2nd degree

  2. Copy of Valid People of Determination ID card issued by Ministry of Community Development OR Sanad card issued by Community Development Authority

  3. RTA commitment application form (if the applicant cannot drive)

Tag replacement/ change of vehicle

  1. Copy of Valid vehicle’s registration card of the People of Determination or one of the relative from 1st or 2nd degree

  2. Copy of Valid Emirates ID card (for applicant)

  3. Copy of Valid People of Determination ID card issued by Ministry of Community Development OR Sanad card issued by Community Development Authority

  4. RTA commitment application form (if the applicant cannot drive)

  5. Cancellation Form for the old exemption

 

 

Average processing time

 

 

  • Email: instantly

  • Centers: 10 minutes

  • Salik Call Center: instantly

 

 

Ways to apply

 

 

Email

Service Centers

Call Center

  • Salik customer service representative: 800-72545

 

 

What you will get

 

 

Exemption for 1 year from Salik fees

 

 

Service fees

 

 

This service is free.

 

Validity

 

 

1 year from the date of issuing the exemption.

 

 

Terms and Conditions

 

 

  • The validity of the exemption is 1 year and the customer must renew it on a yearly basis to avoid any violations

  • Only one vehicle can be exempted from paying Salik road toll fees for People of Determination, however the exemption can be transferred to another vehicle after the cancellation of the previous vehicle upon the customer's request

  • The relation of applicant (People of Determination) with the vehicle owner should be of the below mentioned category to apply for Salik fees exemption:

  • Category 1 Parents Husband / Wife (Marriage Contract required ) Children (Birth Certificate required )

  • Category 2 Grandparents Sister/ Brother Grand children

  • Customer can download the commitment application form through Salik website and can also receive it through email from customer service as per his request on 800-Salik (72545)

 

 

Process

 

 

Through email

 

Through service center

  • The customer submits the commitment application form and the required documents at the centre

  • After receiving the complete documents, the Special Accounts team verifies and process the request for exemption

  • Once the exemption is approved and updated in the system, customer is informed

Through call center

  • The customer contacts Salik call centre on the following number: 80072545

  • The customer requests the exemption from Salik fees

  • The customer sends the required documents to one of the following addresses: specialaccounts@salik.ae or customerservice@salik.ae

  • The customer receives the exemption permit from the center

 

 

Process Time:

 

 

  • Email: instantly

  • Centers: 10 minutes

  • Salik call center: instantly

 

 

FAQs

 

 

Follow this link to check Salik related FAQs

 

 

Apply now

 

 

People of Determination Exemptions

 

 

 

 

Apply for Disputing Salik Violations

This service enables you to apply for disputing the fines related to the Electronic Toll Road System (Salik).

 

Eligibility

 

All customers are eligible to apply for this service.

 

 

Required documents

 

 

For individuals

  1. Fine number

  2. Bank Account Number (Bank account statement)

  3. Emirates ID

  4. Vehicle Ownership

  5. Payment Receipt

For Companies

  1. Fine number

  2. Letter with the company’s bank details

  3. Payment receipt

  4. Trade license.

 

 

Average processing time

 

 

Instantly

 

 

Ways to apply

 

 

Website

Mobile Application

Call Centre

  • Salik customer service representative: 80072545.

 

 

What you will get

 

 

  • Dispute application number and then the application status (Approval or rejection)

  • If the application was approved, the fine is cancelled from the system and refunded if already paid.

 

 

Service fees

 

 

This service is free.

 

 

Validity

 

 

Permanent

 

Terms and Conditions

 

 

This service has no terms and conditions.

 

 

Process

 

 

  • The customer applies for the service through Salik website, mobile application or Call Centre

  • The dispute application is saved in the Complaints and Suggestions CRM system

  • The customer receives the dispute application reference number and then its status.

 

 

FAQs

 

 

  • Question 1: If the customer receives a Salik fine, will it increase if he does not pay it on time?

    Answer 1: There are no additional fines if the customer didn't pay the fine on time.

  • Question 2: What are the types of Salik violations?

    Answer 2: There are two types of Salik violations:

  • Unregistered Plate Violations (URP): This fine is registered when the customer passes through a Salik gate without registering a Salik tag on the vehicle and without applying for registering the plate within 10 working days after the toll trip.

  • First violation: 100 AED on the first day if the customer passes without a registered plate (maximum 1 violation per day)

  • Second violation: 200 AED the second day if the customer passes without a registered plate

  • Third violation: 400 AED the third day if the customer passes without a registered plate

  • 400 AED for any violation after the third URP violation.

  • Insufficient Funds Violation (ISF): This fine is registered when the customer passes through a Salik gate with insufficient funds in the Salik account to cover the fee and without recharging the account 5 days after the trip.

Note: Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Dispute Salik Violations

 

 

 

 

Register (Activate) a Salik Tag

This service enables you to register the purchased Salik tag and create a new account. If you already have an account, you can add a tag and a vehicle to the account.

 

Eligibility

 

All individual customers, companies and governmental entities are eligible to apply for this service.

 

 

Required documents

 

 

  1. Salik tag number (printed on the back of your Salik tag)

  2. Mobile number (the number should be the same as that listed on your Salik purchase application form. It will be used for all Salik-related information)

  3. Copy of the vehicle registration card (front and back sides)

  4. Purchase date of Salik tag

  5. A copy of the trade license (for companies only).

 

 

Average processing time

 

 

  • Website and mobile application: instantly

  • Service centre and call centre: 10 minutes.

 

 

Ways to apply

 

 

Website

Mobile Application

Service Centres

Call Centre

  • Salik customer service representative: 80072545

 

 

What you will get

 

 

Activation of Salik tag.

 

Service fees

 

 

This service is free.

 

 

Validity

 

 

Permanent

 

Terms and Conditions

 

 

  • The customer must complete all the required steps until receiving a notification that the transaction is successfully completed.

  • If the customer has more than 1 Salik tag, he must use any of them to complete the registration and create a new account.

  • After receiving the Account and Pin Code through SMS, the customer can create SALIK online account which allows him to access account details online and later access it for all other Salik services.

  • Only UAE registered vehicles can be registered online. If the customer has a non-UAE registered vehicle he will be registered via the form he filled out when he purchased his tag and his tag will be activated within 10 working days. He can still drive through Salik gates during this time.

 

 

Process

 

 

Through Salik website and mobile application

  • The customer fills in the required details

  • After the successful activation of the tag, the customer can easily make the desired amendments to the vehicle through online website and Smart SALIK App.

Through service centers

  • The customer submits the required documents

  • The Salik tag is activated.

Through Salik call center

  • The customer contacts the call centre on the following number: 80072545

  • The customer follows the voice instructions

  • The customer provides the numbers of the tags and the details of the required documents

  • The Salik tag is activated.

 

 

FAQs

 

 

Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Register (Activate) a Salik Tag

 

 

 

 

Recharge Own or a Friend's Salik Account Using Salik Recharge Card

This service enables you to recharge your Salik account or the account of a friend using the recharge card or the e-voucher.

 

Eligibility

 

All customers who have Salik accounts are eligible to apply for this service.

 

Required documents

 

 

  1. Salik account number and PIN code

  2. Vehicle plate number + mobile number registered with Salik

  3. Vehicle plate number + Salik tag number (Salik Self Service on Salik Call Centre).

 

 

Average processing time

 

Instantly

 

Ways to apply

 

 

Website

Mobile Application

Service Centres

  • Kiosks

SMS

  • 5959

Call Centre

  • Salik Self Service on Salik Call Center: 80072545

 

 

What you will get

 

 

Recharging Salik account.

 

 

Service fees

 

 

  • Value of the added balance

  • In case of recharging through SMS, 30 fils will be deducted to the account of the customer's mobile operator.

 

 

Validity

 

 

This service has no validity.

 

 

Terms and Conditions

 

 

  • The customer can recharge his account through banks, however he will need to confirm with his respective bank if the service is provided. Click here to check the banks list.

  • The minimum recharge amount per transaction is 50 AED and the maximum is 50,000 AED.

Note: Recharge amount should be in a multiple of 50. For ex: 50, 100, 150...

 

 

Process

 

 

Through website

Recharging account (without logging in)

  • The customer enters the mobile number, the plate number and the recharge number

  • Once the recharge is done, the balance in the Salik account will be updated.

Recharging account (after logging in)

  • The customer enters the username and password

  • Customer clicks on recharge tab and chooses the method

  • The customer enters the recharge number

  • Once the recharge is done, the balance of the Salik account will be updated

  • The customer can also recharge another account by identifying the other account using the account number and PIN code or the mobile number and plate details

  • The customer enters the recharge number

  • Once the recharge is done, the balance in the Salik account will be updated.

Through mobile application

Recharging account (without logging in)

  • The customer must set up an initial profile either by entering the account number and the PIN code or the mobile number and the plate details of the account to be recharged

  • Once the profile is set up, the customer can recharge the account by entering the recharge number.

Note: The personal profile details will be saved for future recharges.

Recharging account (after logging in)

  • The customer enters the username and password

  • The customer enters the recharge number

  • If the customer desires to recharge another account, he must enter the personal profile details and the recharge number.

Through kiosks

  • The customer enters the account number, the pin number and the recharge amount.

Through SMS:

  • The customer sends the account number, the PIN code and the recharge number via sms to the following number: 5959.

    The SMS format i.e. R*12 digits Salik recharge card number*Salik account number*Pin number

    Example: R*345678912345*1234567890*1234

    Through Salik self service on Salik call centre

    Recharging account (without logging in)

  • The customer enters the (account number and the PIN code) or the (mobile number and plate number) or (tag number and plate number)

  • The customer enters the recharge number.

Recharging account (after logging in)

  • The customer logs in to the account using the account number and the PIN code

  • The customer chooses the recharging service (own account or friend's account)

  • The customer enters the recharge number.

 

 

FAQs

 

 

Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Recharge

 

 

 

 

Apply for Removing a Vehicle from Salik Account

This service enables you to remove a vehicle from your Salik account and to cancel the Salik tag of the relevant vehicle.

 

Eligibility

 

All owners of Salik accounts are eligible to apply for this service.

 

 

Required documents

 

 

For individuals

  • Valid Emirates ID.

For companies

  1. Valid Trade License

  2. Request Letter with the list of Tag and Plate numbers which the customer wants to deactivate

  3. Authorized signature

  4. Letterhead with company stamp

  5. Valid Emirates ID.

 

 

Average processing time

 

 

  • Mobile application: instantly

  • Salik website: instantly

  • Salik customer service centres: 10 minutes

  • Call centre: instantly.

 

 

Ways to apply

 

 

Mobile Application

Website

Service Centres

Call Centre

  • Salik Self Service on Salik Call Centre: 80072545

  • Salik customer service representative: 80072545

 

 

What you will get

 

 

Removing vehicle from Salik account and cancelling the tag of the relevant vehicle.

 

 

Service fees

 

 

This service is free.

 

 

Validity

 

 

This service has no validity.

 

 

Terms and Conditions

 

 

  • If the costumer sells his vehicle, he needs to remove Salik tag from the sold vehicle and deactivate the tag from his Salik account immediately. Failure to do that will result in charging any toll fees incurred by the new vehicles owner to his account and might turn into violations if there was no balance in the account.

 

 

Process

 

 

Through website and mobile application:

  • The customer enters the username and password

  • The customer chooses the vehicles' section

  • The customer chooses the service of removing a vehicle.

Through Salik customer service centers:

  • The customer fills in the vehicle removal form

  • The vehicle is removed from the account.

Through Salik call center:

  • The customer contacts the call centre on the following number: 80072545

  • The customer requests the service of removing a vehicle.

  • The vehicle is removed from the account.

Through Salik self service on Salik call center:

  • The customer logs in to the account

  • The customer chooses the service of removing a vehicle

  • The vehicle is removed from the account.

 

 

FAQs

 

 

Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Contact Us

 

 

 

 

Apply for a Salik Monthly Account Statement

This service enables you to view the monthly Salik statements that include both Salik trips and recharges.

 

Eligibility

 

All owners of Salik accounts are eligible to apply for this service.

 

 

Required documents

 

 

This service has no required documents.

 

 

Average processing time

 

Instantly

 

Ways to apply

 

 

Website

Mobile Application

Call Center

  • Salik Self Service on Salik Call Center: 800-72545

  • Salik customer service representative: 800-72545

 

 

What you will get

 

 

Salik statement for the requested period.

 

 

Service fees

 

 

This service is free.

 

 

Validity

 

 

This service has no validity.

 

 

Terms and Conditions

 

 

  • This service is no longer available at the Salik service centers

  • The customers can only view their financial statement online.

 

 

Process

 

 

Through mobile application and website (The statement can be viewed on mobile application only for the past 30 days. Through website statement can be viewed only for the past 6 months):

  • The customer logs in using the username and password

  • The customer proceeds to the Trips/Statements section

  • The customer enters the dates of the desired statement

  • The statement appears on the screen.

Through Salik self service on Salik call center (the customer can view the statement of the past 6 months):

  • The customer logs in using the account number and the PIN code

  • The customer proceeds to the statement option

  • The customer enters the dates of the desired statement

  • The customer can retrieve the statement by Fax or email.

Through call center (the customer can view the statement of the past 6 months):

  • The customer contacts the call centre on the following number: 80072545

  • The call centre will guide the customer to send an email to customerservice@salik.ae with the following information:

  • Name and mobile number

  • Account number and PIN code

  • Requested statement dates (start and end dates)

  • For companies: trade license

Note: The email must be written on the company’s letterhead.

  • The customer receives the statement via email.

 

 

FAQs

 

 

Follow this link to check Salik related FAQs.

 

 

Apply now

 

 

Contact Us

 

 

 

 

Pay Salik Fines

This service enables you to pay the fines related to the electronic toll road system (Salik).

 

Eligibility

 

Individuals and companies are eligible to apply for this service.

 

 

Required documents

 

 

  1. Fine Number.

  2. Traffic file number.

 

 

Average processing time

 

(No information provided)

 

Ways to apply

 

 

Mobile Application

Website

Service Centres

Services Providers

Tasjeel ENOC

Emarat Petroleum - Al Shamil

Al Mumayaz Vehicle Testing

Wasel Vehicle Testing

Call Center

  • 8009090

 

 

What you will get

 

 

Payment Receipt.

 

 

Service fees

 

 

  • Violation fee.

  • +20 AED Knowledge and Innovation fees.

 

 

Validity

 

 

Permanent

 

Terms and Conditions

 

 

This service has no terms and conditions.

 

 

Process

 

 

Through website and smart apps

  • The customer applies for the service

  • The customer enters the required data

  • The customer pays the fees by credit card

  • The customer receives an SMS with the payment receipt.

Through Service Centers and Service Providers

  • The customer heads to the center

  • The customer presents the vehicle number

  • The customer pays the fees

  • The customer receives an SMS with the payment receipt.

Through Call Center

  • The customer contacts the Call Centre on 8009090

  • The customer applies for the service

  • The customer provides the call centre agent with the required information from the traffic file in addition to his date of birth

  • The customer pays the fees by credit card

  • The customer receives an SMS with the payment receipt.

 

 

FAQs

 

 

This service has no FAQs.

 

 

Apply now

 

 

N/A