FAQs

Account
  • Can I add additional vehicles (with their own Salik tags) to my existing Salik account?

    Yes. You can add your tag to your existing account through one of our channels below:

    • Smart Salik App 
    • www.salik.gov.ae
    • Contact our 24 HR Salik self-service on 800 Salik (72545) then:
    • Choose the language: 1 for Arabic or 2 for English
    • Press 3 to log in to your Salik account (Enter Account number and PIN)
    • Press 5 to add a vehicle in your existing SALIK account
  • Can I have a different Salik account for each of my vehicles?

    No. If you have multiple vehicles registered in your name, then you have only one Traffic File Number. Your Traffic File Number can only be used for one Salik account and vice versa. However If you own a vehicle in another Emirate than Dubai, you may request to add it to your existing account.

  • Can I transfer my Salik account balance to a friend or relative or claim my Salik account balance?
    Recharge balance in Salik accounts are not refundable nor transferable. The balance will remain in the account for up to 5 years, if there are no activities done such as account recharge or a trip after which it will be forfeited.
  • How can I check my unpaid trips?
    Once you are logged in to your account at  www.salik.gov.ae or Smart Salik application, you will see a dashboard showing your recent activities. If you have any unpaid trips, you will see a countdown timer showing you how long you have to pay these trips before they turn into violations.
  • How do I check my account balance?

    To check your Salik account balance you may use one of the channels below:

    • Smart Salik App
    • www.salik.gov.ae
    • Contact our 24 hr Salik self-service on 800 Salik (72545) then:
    • Choose the language: 1 for Arabic or 2 for English
    • Press 3 to log in to your Salik account (Enter Account number and PIN)
    • Press 1 to know the available balance in your account
  • How do I manage my Salik account online?

    To Manage your Salik Account online, please visit www.rta.ae and create your login credentials, link RTA profile with your SALIK Account and start enjoying Salik online services.

    You can now avail the following services online:

    • Buy a SALIK tag online
    • Activate your SALIK tag
    • Update mobile number
    • Update Plate number
    • Decativate Salik tag
    • Recharge your account
    • View Toll trips
    • View account statements
  • How much does it cost to purchase a SALIK tag?
    Salik Tag cost is AED 100. This includes AED 50 for your Salik tag and AED 50 for the prepaid toll balance that will be added to your Salik account upon tag activation. If you purchased the Tag online, there will be an additional 20 AED for delivery  charges.
  • I am one of the 'Determined People', how can I apply for the Salik fees exemption?

    You can apply for the exemption, by:

    • Visiting any of our Customer service locationsacross the UAE .
    • Visit www.salik.ae then click on Salik services then click on People of Determination Exemptions option.
    • Contact our 24 HR Salik self-service on 800 Salik (72545).

    You can apply for an exemption from Salik toll fees if you are challenged in any of the following areas:

    • Mental
    • Physical
    • Autism
    • Visual

    To apply for exemption, documents required  can be found in this link here (https://www.salik.gov.ae/en/salik-services/other-services/people-of-determination-exemptions).

  • What happens if I sell my Vehicle?

    If you sell your vehicle, you need to remove Salik tag from the sold vehicle and deactivate the tag from your Salik account immediately. Failure to do that will result in charging any toll fees incurred by the new vehicles owner to your account and might turn into violations if there was no balance in your account. You can Deactivate the tag through any of the channels below:

    • Smart Salik App
    • www.salik.gov.ae
    • You can also call our 24-HR Salik self-service on 800 Salik (72545) then:
    • Choose the language: 1 for Arabic or 2 for English
    • Press 3 to log in to your account
    • Press 5 to modify your vehicle's details
    • Visit a Salik customer service location (link to list of locations)
  • What happens if I change my plate number?

    If you change your plate number, you may continue using the same Salik tag, however you need to update this information in your account's details. You can do that through any of the following channels:

    • Smart Salik App
    • www.salik.gov.ae

    You can also call our 24-hr Salik self-service on 800 Salik (72545) then:

    • Choose the language: 1 for Arabic or 2 for English
    • Press 3 to log in to your account
    • Press 5 to modify your vehicle's details
    • Visit a Salik customer service location (link to list of locations).
  • How do I update my new mobile number in my Salik account?

    You can update the mobile number in your Salik account through any of the channels below:

    • Smart Salik App
    • www.salik.gov.ae
    • Call our 24-hr self-service on 800 SALIK (72545) then choose the language:
    • 1 for Arabic or 2 for English; Press 3 to login
    • Press 3 to change the mobile number
    • Visit a Salik customer service location (link to list of locations)

    Note:  You are allowed to have only one mobile number in each account.

  • What happens if I do not use the toll gates for a long period of time?
    The balance will remain in the account for up to 5 years if there are no activities done such as top up or a trip after which it is forfeited.
  • What happens if I don’t have enough balance in my account when I pass through a Salik toll gate?

    If you pass through the toll gate with insufficient balance in your account, you have a grace period of 5 working days from the trip date to recharge your account. Failure to do that, will result with a violation of AED 50  incurred each day (if trips were made) per vehicle.

  • What happens if I do not use the toll gates for a long period of time?
    If you don’t drive through a Salik toll gate OR recharge your account for a period of five (5) years, then you will forfeit your Salik account balance. We’ll SMS you to remind you a month, and again two weeks before the five (5) years elapse.
  • Will I get a SMS from Salik if there are any changes to my account?

    Yes you should. However the SMS service is a value added service therefore you are responsible to check your balance regularly to avoid any violations. You can do this through any of the channels below:

    • Smart Salik App
    • www.salik.gov.ae
    • Call our 24 HR Salik self-service on 800 Salik (72545) then:
    • Choose the language: 1 for Arabic or 2 for English
    • Press 3 to log in to your Salik account
    • Press 1 for balance inquiry
How does it work
  • Do I need a Tag to drive through Salik gates?
    Yes. A Salik Tag needs to be installed on every vehicle passing through Salik gates. Failure to do so may result in violations.
  • What happens if I don’t have a Salik tag and I drive through a Salik toll gate?
    • If you drive through a Salik toll gate without a Salik tag on your vehicle, you have a grace period of 10 working days from the date and time of your firsttrip to purchase and install a Salik tag on your vehicle (or add the new tag to your existing Salik account, if you have already bought one). Failure to do that, violations will be imposed as follows:
    • AED 100 for the first trip you drive through Salik toll gates (after the 10 working days grace period)
    • AED 200 for the second trip (after the 10 working days grace period)
    • AED 400 for each subsequent trip (after the10 working days grace period)
    • All the above mentioned violations are limited to one violation per day
Recharging
  • Can I set up my account to Auto Recharge?
    Yes you can. In fact this is the easiest and most convenient way to manage your Salik account and avoid any violations. Auto top ups are available through banks, however  you will need to confirm with your respective bank if they provide this service or not.
  • How do I recharge my Salik account?

    There are multiple channels to recharge your account:

    • If you have a recharge card or e-voucher you can recharge your account through 24-hr Self Service Contact Centre on 800 Salik (72545), SMS, Smart Salik App and Salik website.
    • Auto top ups through banks.
    • You can recharge using your credit card through Smart Salik app or Salik website. You can use Kiosk machines and CDM (EmiratesNBD and DIB banks) to recharge by cash.
    • Just choose the method that is easiest for you here.
  • How do I recharge someone else's account?

    You can Recharge someone else's account if you have their account number and PIN or even easier if you have their Mobile and plate number. You can do so through the channels below:

    • www.salik.gov.ae
    • Contact our 24 HR Salik self-service on 800-Salik (“72545”) then:
    • Choose the language: 1 for Arabic or 2 for English
    • Press 3 to login to your account
    • Press 2 to recharge
    • Press 2 to recharge someone else's account
  • What is the min/max recharge amount per transaction?
    The minimum recharge amount is AED 50 and maximum is AED 50,000 per transaction.
    Note: Recharge amount should be in multiples of 50. For eg: 50, 100, 150 and so on…
Smart Salik / Website
  • How do I log in to the Smart Salik App?

    To log in simply tap the "Sign In Now" button and enter your Username and Password. If you have never set up a User Profile before, tap on the "Sign In Now" button and a new screen will open. Tap on the "New Online User" button and follow the instructions.

    If you have already set up an Online Profile on the website just use the same Username and Password.

  • I need help setting up an online user profile on Salik Website or Smart Salik App
    If you are having trouble setting up your online user account using the wizard, please contact us on 800 Salik (72545) or through customerservice@salik.ae and we will be happy to assist you.
  • On Salik website or Smart Salik App, I am being asked to enter my Tag number. What is this?
    You will find the tag number on the back of your Salik tag. When entering the number into the required field, ignore the "DTS" printed before the digits.
  • Using the Smart Salik App, how do I log in to my online account using my fingerprint?

    When you first log in to the new Smart Salik App, your phone will ask you if you want to set up a fingerprint. Just follow the phone's instructions and you will be able log in simply by using your fingerprint.

    If you already have an account and you want to add your fingerprint, you will need to delete your profile and create a new one on Salik Smart App.

  • What is the happiness metre?
    It is one of Dubai's first strategic Smart City initiatives. You can rate your experience while using the Smart Salik App or Salik website by choosing the Happy, Sad or Neutral face and giving details regarding your experience.
  • Why does Smart Salik app require access to my Camera/microphone services on my Smartphone?
    The Smart Salik app will access these services to allow you to use the OCR feature to read the numbers when recharging. On Android devices, the camera service is not separate from the microphone hence both services will be accessed.
  • Why does Smart Salik require access to my Camera/microphone services on my Smartphone?
    The Smart Salik app will access these services to allow you to use the OCR feature to read the numbers when recharging. On Android devices, the camera service is not separate from the microphone hence both services are being accessed.
Tags
  • Can I pass through Salik toll gates immediately after I purchase my Salik tag?
    Yes. Make sure your tag is properly installed on your vehicle.If you don’t get a SMS acknowledging that we’ve registered your tag within 10 days from the purchase date, please ensure that your tag is activated through Salik website or Smart Salik or our 24H Self Service Contact Center on 800 Salik (72545).
  • Can I move my Salik tag to my other vehicle?
    No, Tags are not transferable. Each vehicle should have its own tag.
  • Can I start using the toll gates once I order SALIK tag online?
    Yes you can use the Salik gates once you receive a SMS of the successful payment. Once you receive your tag you must install it correctly on your windscreen to avoid any violations.
  • Do I require to submit any documents for online tag purchase?
    No. You only need to mention the vehicle details from the Vehicle Registration Card to purchase a tag online.
  • Do tourists need to Purchase a Salik tag
    If you’re visiting from another  country with your own vehicle then you must purchase a Salik tag.
  • How can I track my shipment?
    Your shipment can be tracked at www.aramex.com using the shipment number sent to you via SMS. 
  • How do I activate my Tag?

    You should activate your tag through one of the channels below:

    • Smart Salik mobile Application
    • Salik website: www.salik.gov.ae
    • Or call our 24-hr Salik self-service on 800 Salik (72545) then:
    • Choose the language: 1 for Arabic or 2 for English
    • Press 4 for Activation and follow the instructions
  • How do I install the tag to my windscreen?
  • How long will it take to receive the Salik tag ordered online?
    You should receive your Salik tag within 5 working days after receiving a SMS confirmation of the successful payment.
  • How will the tag be delivered?
    The tag will be delivered to you via a shipment company at the shipment address entered during the purchase process. Please note that some areas of the UAE are outside of the delivery area. Please check these areas here.
  • If I purchase a tag online, do I need to activate my tag once it's delivered?
    No. Your Salik tag would have been activated automatically once you receive a SMS of the successful payment. Once you receive your tag you must install it correctly on your windscreen to avoid any violations.
  • What if I damage or lose my tag or it is stolen?

    If your Salik tag gets damaged you need to purchase a new tag to replace it. 

    If your Salik Tag is lost or stolen you need to Deactivate it immediately or you will be responsible for any tolls incurred by that tag and you need to replace it with a new SALIK tag. You can Deactivate the tag through one of the channels below:

    • Smart Salik App
    • www.salik.gov.ae

    You can also call our 24 HR Salik self-service on 800 Salik(72545) then:

    • Choose the language: 1 for Arabic or 2 for English
    • Press 3 to log in to your account
    • Press 5 to modify your vehicle's details

    Visit a Salik customer service location.

  • What is the cost of purchasing a Salik tag online?
    The total cost of a Salik tag online is AED 120. This includes AED 50 for the cost of the tag, AED 50 for the prepaid toll, which will be added to your Salik account and AED 20 for the cost of delivery. Please note that some areas of the UAE are outside of the delivery area. Please check these areas here.
  • Where can I purchase my Salik tag?
    You can purchase your tag online here, and it will be delivered directly to you. Your tag will be automatically activated after we process your online payment.
    OR
    You can purchase your Salik tag from selected branches of Emarat, EPPCO/ ENOC or ADNOC petrol stations.          
  • Who can purchase a Salik tag online?
    Online purchase is only available to individuals for use on vehicles with private and motorcycle plate categories which are registered in the UAE. Online tag purchase is not available to Fleet or Corporate customers. Please contact Salik on 800 Salik (72545) to enquire about Fleet or Corporate services.
Tolls & Charges
  • Are Salik gates free on public holidays?
    No. Trips through Salik gates are chargeable during the holidays and chargeable 24/7 hrs.
  • How can I avoid the usage of Salik toll gates?
    Download the RTA Smart Drive App or visit www.rta.gov.ae or S'hail App to find alternative routes.
  • If I pass through Al Mamzar gate and then the Airport Tunnel gate, will I be charged at both gates?
    Yes
  • If I pass through Al Mamzar North toll gate and then Al Mamzar South toll gate, do I pay twice?
    If you pass through Al Mamzar North and Al Mamzar South toll gates in one direction, within one hour and without exiting the highway in between the gates, you will be charged once.
  • If I pass through Al Safa toll gate and then Al Barsha toll gate, do I pay twice?
    Yes. Al Safa and Al Barsha are two seperate toll gates with a toll fee of 4 AED for each toll gate.
  • If I pass through one of Al Mamzar gates, take the next exit and return through the Salik toll gate on the opposite side of the road, will I be charged at both gates?
    Yes
  • Is there a VAT Charge of 5 % on SALIK services?
    The rule of 5% VAT is not yet applicable on any Salik services such as recharge, purchase new tag and toll fees.
  • What are the free timings of Al Maktoum Bridge toll gate?
    Al Maktoum bridge toll gate is free from 10:00 p.m. till 6 :00 a.m. on weekdays and from Thursday 10:00 p.m. till Saturday 6:00 a.m.
  • What kind of disabilities are listed under Salik Exemption rule?
    You can apply for an exemption from Salik toll fees if you are challenged in any of the following areas:
    • Mental 
    • Physical 
    • Autism
    • Visual

    To apply for exemption, documents required can be found in this link here.
Violations
  • Can I Re-dispute my violations if I don’t agree with the result of the previous dispute?
    If you have any further evidence that supports your dispute case, you have the right to re-dispute the result of your previous dispute by submitting your request in writing, along with your additional evidence, to any Walk-In location or send it to: RTA-ITS-SALIK: PO Box 11889 - Dubai - United Arab Emirates or by sending it to customerservice@salik.ae.
  • How do I know if I have any Salik violations?

    You can view your recent trips, pending trips and violations on:

    • Smart Salik App
    • www.salik.gov.ae
    • If your vehicle is registered in Dubaim you can view the violations on Dubai Police website, and if your vehicle is registered in any other Emirate, you can view the violations on Abu Dhabi Police website

    You can pay your Salik violations online at:

    • www.rta.ae (Click "violations Enquiry & Payment")
    • www.dubaipolice.gov.ae (if it's a Dubai plate number)
    • www.adpolice.gov.ae/en/ (if it's a non Dubai plate number)

    OR

    You can visit any Vehicle Registration Department across the UAE

  • I have received violations that I do not think are correct, what can I do?

    You can dispute your Salik violations through one of the channels below:

    • Smart Salik App
    • www.salik.gov.ae
    • Visit a Salik customer service location (link to list of locations)
    • Call us on 800 Salik (72545) and speak to our customer service representative
  • I need to renew, re-register my vehicle registration and I have already paid my SALIK violations; can I still dispute my violations?

    Yes. You can dispute a violation that has been posted to your account within the last 120 days, even if it is paid. If it is a wrong violation you will receive a refund.

    You can dispute your Salik violations through:

    • Smart Salik App
    • www.salik.gov.ae
    • Visit a Salik customer service location (link to list of locations)
    • Call us on 800 SALIK (72545) and speak to our customer service representative
  • Is my violation legitimate if I didn’t get a SMS saying I had insufficient balance in my account?

    Yes. You may not necessarily get a SMS if your Salik balance has run out. You are responsible for making sure that your tag is registered and that you have enough funds in your account to cover your road tolls. You can check your balance through:

    • Smart Salik App
    • www.salik.gov.ae
    • Salik Kiosks
    • Phone our 24 HR Salik self-service on 800 Salik (72545) then:
    • Choose the language: 1 for Arabic or 2 for English
    • Press 3 to log In to your account, after you enter the account and PIN, choose 1 to check the balance in the account
  • Someone else was driving my vehicle when I got a Salik violations. Do I have to pay it?
    Yes. As you are the owner of the vehicle, you are responsible for paying all tolls and violations, regardless of who was driving at the time of the violations. 
  • What are the different types and amounts of Salik violations?

    There are two types of Salik violations: Insufficient Funds in your account and Unregistered Plate

    Insufficient Funds (ISF violations)

    If you drive through a Salik toll gate with insufficient balance in your Salik account to cover the toll fee and you don’t recharge your account within 5 working days from the date and the time of the trip, you will get a AED 50 violations. There is a maximum of one violations per day per vehicle.

    Unregistered Plate (URP violations)

    If you drive through a Salik toll gate without a registered Salik tag on your vehicle and you don’t purchase and register a tag within 10 working days from the date of the first trip, you’ll get a violations of :

    • AED 100 the first time, trip
    • AED 200 the second trip time, and
    • AED 400 each subsequent time you drive through a toll gate.

    There is a maximum of one violations per day per vehicle.

  • Where can I pay my Salik violations?

    You can pay your Salik violations online at:

    • www.rta.ae (Click “violations Enquiry & Payment”)
    • www.dubaipolice.gov.ae (if it's a Dubai plate number)
    • www.adpolice.gov.ae/en/ (if it's a non Dubai plate number)

    OR

    You can visit any Vehicle Registration Department across the UAE